BN
Buntu N
1 reviews | Active since Jul 2021
25 Apr 2026, 12:37
Vodacom fibre pathetic no one assisting
Im having a terrible experience with my vodacom fibre. I work from home and depending on reliable internet connection. Every month I suffer with net work problems. Its well documented in my previous preview. 2 days in a row now the fibre line is not working. I have to go out so I can work or buy data. Now its long weekend no one is willing to assist. So I must have no network cover till Tuesday because no one has the urgency to help when you call. No care whatsoever about the customer
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
25 Apr 2026, 12:53Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply25 Apr 2026, 12:53
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
BN
Buntu N's updateReviewer Update
01 May 2026, 10:39My wifi is down....AGAIN
BN
Buntu N's update01 May 2026, 10:39
Reviewer Update
My wifi is down....AGAIN
BN
Buntu N's updateReviewer Update
25 May 2026, 16:41Good day.
Please could you check my signal is down again
Please could you check my signal is down again
BN
Buntu N's update25 May 2026, 16:41
Reviewer Update
Good day.
Please could you check my signal is down again
Please could you check my signal is down again
BN
Buntu N's updateReviewer Update
25 May 2026, 17:22Good day.
I had made a call to log in the above. I was told my account behind by 1 month. Reason it being behind I had requested for a rebate/refund for the months above of when the line consistently went down. I was told my account needs to be up-to-date 1st before requesting this rebate/refund. So I have just processed payment.
Can someone from Vodacom please assist with logging in this ticket for me. Please use paper trail above as reference for my rebate/refund
I had made a call to log in the above. I was told my account behind by 1 month. Reason it being behind I had requested for a rebate/refund for the months above of when the line consistently went down. I was told my account needs to be up-to-date 1st before requesting this rebate/refund. So I have just processed payment.
Can someone from Vodacom please assist with logging in this ticket for me. Please use paper trail above as reference for my rebate/refund
BN
Buntu N's update25 May 2026, 17:22
Reviewer Update
Good day.
I had made a call to log in the above. I was told my account behind by 1 month. Reason it being behind I had requested for a rebate/refund for the months above of when the line consistently went down. I was told my account needs to be up-to-date 1st before requesting this rebate/refund. So I have just processed payment.
Can someone from Vodacom please assist with logging in this ticket for me. Please use paper trail above as reference for my rebate/refund
I had made a call to log in the above. I was told my account behind by 1 month. Reason it being behind I had requested for a rebate/refund for the months above of when the line consistently went down. I was told my account needs to be up-to-date 1st before requesting this rebate/refund. So I have just processed payment.
Can someone from Vodacom please assist with logging in this ticket for me. Please use paper trail above as reference for my rebate/refund