Vodacom fibre pathetic

Pathetic service, so I signed up with vodacom fibre on the 15 July 2022 and canceled my old service provider and oh my Ghosh the biggest mistake I could have ever made. After numerous phone calls to vodacom finding out when my router will be delivered (+- 10 calls) and everything I was told that they have the wrong address and would be updated, just to call thr next day with same issue. This delayed my router for more than a month as it was only delivered on the 2nd of September and after numerous escalation. I even spoke to a manager or supervisor called Sidney and when I asked him to place himself in my shoes as I work from home from time to time and need internet, this Sidney had a cheek to tell me if he was in my shoes he would use his portable router, you can just imagine how upset 😡 I was and still am l. Today is the 5 September I still have no internet had so spend about R2000 just to work this weekend and my manager is tired of listening to excuses.....I wi be laying a formal charge at ombudsman about this, as not only can this cause me my job but also costed me a pretty penny....