Vodacom Fibre - pathetic

So this is a twofold complaint, ISP is Accelerit Technologies (quite infuriating service delivery) and Network is Vodacom (pathetic) Our Wifi has been down for over a week severely affecting remote working and causing a huge spend to buy data…is this a **** to get us to spend more on data, Vodacom??? Vodacom has been pathetic with customer service, giving my husband the run around, promising to escalate the issue with zero actions taken to come out and identify why the fiber is 'down' If by some miracle this message is seen and taken into consideration the case number with Vodacom is (SR***)

Severely disappointed especially for someone who has been loyal to Vodacom for 2 decades…