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Paul A
1 reviews | Active since Jun 2022
11 Apr 2025, 14:33
Vodacom fibre over charging
Vodacom has still not resolved this issue I received a call from an agent regarding my fibre and was promised a return call from the fibre devision nothing has happene I will start looking for an alternative fibre provider well done Vodacom
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Replies (4)PA
Paul A's updateReviewer Update
11 Apr 2025, 14:34Good day can you please advise me why I am getting charged R699
When I was quoted R599 as I have moved residences ?
When I was quoted R599 as I have moved residences ?
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Paul A's update11 Apr 2025, 14:34
Reviewer Update
Good day can you please advise me why I am getting charged R699
When I was quoted R599 as I have moved residences ?
When I was quoted R599 as I have moved residences ?
Vodacom's replyOfficial
12 Apr 2025, 08:35Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Apr 2025, 08:35
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
PA
Paul A's updateReviewer Update
12 Apr 2025, 13:48@Vodacom I've heard this many times
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Paul A's update12 Apr 2025, 13:48
Reviewer Update
@Vodacom I've heard this many times
PA
Paul A's updateReviewer Update
21 May 2025, 11:47Now I'm receiving mails saying I have missed a payment but on the Vodacom app is shows that I have a credit I was being over charged and was supposed to receive a credit I'm now struggling again with Vodacom
PA
Paul A's update21 May 2025, 11:47
Reviewer Update
Now I'm receiving mails saying I have missed a payment but on the Vodacom app is shows that I have a credit I was being over charged and was supposed to receive a credit I'm now struggling again with Vodacom