ML
Munangiwa L
1 reviews | Active since Mar 2013
07 Aug 2020, 13:56
Vodacom fibre: Over a week and still no feedback on a line speed increment
Currently have 3 open calls in 'Pending' status just to increase my line speed. Open since last week. How does it take a week to upgrade my line speed? It is unfortunate that Vodacom is the only fibre ISP I can use in my estate, if another existed I would have moved long ago.
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Vodacom's replyOfficial
07 Aug 2020, 14:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Aug 2020, 14:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team