Vodacom Fibre outage for over 60 hours

Vodacom fibre outage for over 60 hours with no resolution or updates. I have been without my Vodacom fibre service for more than 60 hours. The issue was reported promptly, and I was given a service reference number, yet I have received no meaningful feedback or progress updates. I have been informed that the fault lies at the main station, but I am simply being told to wait as they are following protocol without any estimate time of resolution or proactive communication. This level of service is extremely disappointing, especially the lengh of the outage and the lack of transparency. I am requesting urgent escalation of this matter, clear communication regarding the status of the repair, and a realistic time frame for restoration of service. Additionally, I expect Vodacom to address compensation for the extended downtime. Service reference number: SR***. I trust this matter will now receive the urgent attention it requires.