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Resham S

1 reviews | Active since Feb 2016

15 Dec 2018, 16:01

Vodacom Fibre - outage, and poor service. Do not use them

I have had an internet outage for 2 days. The call centre is inept and cannot do troubleshooting. They need to assign to a back office team that is not working over the weekend. So basically I can do nothing for the next 3 days.

Vodacom: Service Request SR181 ********** 11 status has been changed to 'Open' status.

Do not get Vodacom Fibre. This os now the 4 episode I have had with them this year and frankly for a brand of their size this is really poor.

Their call centre has no escalation mechanism in place.

0
Replies (4)
Vodacom
Vodacom's reply16 Dec 2018, 09:07
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team 
RS
Resham S's update18 Dec 2018, 10:26
Reviewer Update
No-one has contacted me yet.I have had an outage for 6 days now. You guys need to refund me. if not resolved by COB today I will cancel and also report to Icasa.
Vodacom
Vodacom's reply18 Dec 2018, 15:44
Official
 
Dear Customer, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 
 
As per discussion, query has now been Resolved.
 
Regards 
 
Consumer Website Team 
RS
Resham S's update28 Dec 2018, 18:13
Reviewer Update
Fibre is down again today for the 2nd time this week and 4th time in December. I have had about 9 days offline, which is almost 30% of the month offline. I want a credit to my account.