Vodacom Fibre outage

experienced a Fibre outage since last Friday the 8th October, didn't think much about it, then called the *** number on Saturday the 9th to report the outage and to ask if there was something wrong with my connection, the Gentleman's response was that Vodacom will investigate. I called the same on Monday, the Lady offered and tried to troubleshoot for about 45 she gave up and promised to log a call with the technicians, Followed up on Tuesday the 11th as there is still no connection, The Lady that picked told me that I should give the technicians 24 hrs from the 1st call to respond. I called Vodacom again this afternoon the 12th of October and was told that the incident request was only raised yesterday. From Monday I explained to the Lady that I have a Learner whose school lessons are conducted only online, I repeated my story at least 3 times requesting assistance as the school lessons are severely affected. I have never missed a debit order and have kept my side of the contract, Vodacom's interest seems to be that of receiving the funds. Since Friday I have had to spend unexpectedly to insure minimum interruption to the school program. Vodacom Fibre Staff Members, please honor your side of the contract. I am looking forward to having this matter resolved.