MN
Marcel N
1 reviews | Active since Nov 2019
08 Aug 2020, 06:18
Vodacom fibre out with no support
Fibre has been down for 4 days in Kyalami Villas, Barbeque Downs. Other service providers have already fixed the problem.
Cant get hold of someone at Vodacom to assist. Vodacom should have been able to pick up the outage.
And then they still charge.
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Vodacom's replyOfficial
08 Aug 2020, 11:26Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Aug 2020, 11:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team