Vodacom fibre order number SO***

I am writing this out of absolute frustration regarding the non-existent service from Vodacom Fibre. I have attempted to become a customer twice, and both experiences have been a masterclass in incompetence.

The Timeline of Failure:

December 2025: I placed my first order for home fibre. By January, I had heard nothing—no installation date, no courtesy call, and no updates. When I followed up, the agents were clueless. I eventually cancelled the order out of sheer exasperation.

January 2026: Thinking the first time might have been a fluke, I placed a second order. It has now been over three weeks with zero feedback.

The Runaround: I have called Vodacom six times. Every single time, I am promised the issue will be "sorted within 48 hours." Those 48 hours come and go, and nothing happens.

Serious Concerns:

The service is so consistently poor that I’ve had to ask myself a painful question: Am I being ignored because of my race or my gender? In 2026, it is unacceptable that a customer has to wonder if their identity is the reason they aren't receiving basic professional courtesy.

My Ultimatum:

This is the worst service I have ever encountered. At this stage, a simple "sorry" or a standard installation will not suffice.

I will only be satisfied if, upon delivery and installation, I am granted one full month of service free of charge. This is the only way to remedy the time, data costs, and emotional energy I have wasted chasing a company that clearly doesn't value my business.

Sort this out, or I will take my business to a provider that actually wants it.