Vodacom Fibre order Nightmare

Good day. I have app**** for Vodacom fibre last year Oct 2020 for Vodacom fibre which i got several calls with people who wanted to come at my house during the week, which i advice i am only available after 5:30pm or weekend. They kept telling me that they will come and then December when they call i told them i will call in the new year but at that time i was already fed up with Vodacom fibre customer services, now i have app**** for VOX fibre and they told me there is an existing ISP on my name, which i thought it could be Vodacom beacuse is the only other network provider that i app**** with, i called them to cancel and it took them another month to cancel and they called me today telling m ethey cannot cancel unless i pay cancelation fee, i am so frustrated and angry beacuse how can one pay for something they have never ever used. Vodacom customer service has been very poor and is so frustrating to a point that i dont want anything to do with the name Vodacom at all. Please assist me to put an end to this nightmare.

Regards. Rebecca