Vodacom Fibre Order bad customer service

We have been trying to get our Fibre Installation done since November 2018, we waited the 14 business days as advised by the agent and when we made the installation booking from the email we received they advised that they are experiencing problems with the online booking. Then after several follow-up calls and escalating the matter we were advised that all the technicians went on leave already by the 14th of December 2018 and nobody can help us until January. When we called them on the 2nd of January 2019 they advised that a technicians will come on he 3rd the following day. When the technician called he was from Gauteng and we live in the Western Cape, then I called the call center again and they referred me to the schedule person called Naomi. When I called Naomi she advised that a technicians was send to my house but the security at the estate didn't want to allow them inside and said they must come back next week, I told her I will call the estate and come back to her about this cause the security will call us first if there is visitors for us. My wife went to the security at estate and they advised that their was no contracts at the gate that morning and they have not received any instructions from the estate management to turn away contractors. I called Naomi and her phone was switched off, I tried to make contact on several times during the day and only after contacting the call center and escalated it I got hold of her. After telling her that she laid to me and getting no apology from her she just said someone will be send today, to date no one has arrived. I called her this morning and she didn't answer, when my wife called she just gave another person number called Nolan and advise we must arrange with him when we called him his phone was off. We are utterly disgusted with the poor customer service we have received so far and are at a point of just cancelling the order and go with a different service provider.