1 reviews | Active since Sept 2018
Vodacom Fibre - or rather No Fibre
Vodacom Fibre is not a very reliable network to be on. They went down yesterday 11 June without any notice to anyone in the area (Verwoerdpark Alberton in Gauteng) at about 18:00. They are still down 12 June at 21:34 and still with no update on why it is down or when it will be restored. They expect us to pay for service which we don't receive surely that is breaching thw contract we have with them. I am paying R800 pm for a 50mbps line uncapped and now for the last day and a half I had to purchase adsitional data as I am working from home. When I don't pay my bill they cut my lines without notice, but when they are down we just have to pay more and keep quite and still pay the full bill at the end of the month. I really think Vodacom should start deducting their fees for every day which they are off. They are definitely not one of the best service providers anymore. I am going to cancel my fibre and move my cellohone contracts upon upgrading.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
