KvdW
Kobus van der Westhuizen
1 reviews | Active since Sept 2019
28 Sept 2019, 14:56
Vodacom Fibre or Fail
Ordered Vodacom Fibre, was approved 5 July, 21st August was called by Vodacom intstaller they made an appointment for 26 September, I cancelled and gave notice at my ISP, phoned Fibre call center on 23rd September they confirmed the booking for Fibre connection for the 26th, nobody came or called, I have called the call center 5 times till now they have not contacted me or even notified me when I will be connected, so currently have no Internet, absolutely ********** service.
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Replies (2)
Vodacom's replyOfficial
28 Sept 2019, 17:15Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Sept 2019, 17:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
09 Oct 2019, 14:46Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards,Consumer Website Team
Vodacom's reply09 Oct 2019, 14:46
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards,Consumer Website Team