VODACOM FIBRE/ OPENSERVE - TERRIBLE SERVICE

Good day

Vodacom Fibre/Openserve does not even deserve ONE STAR !!!

I am completely DISGRUNTLED by the service I'm receiving from Vodacom Fibre (Openserve)

new installation was initially requested in September 2022 and eventually end of the October we received the router and installation. service was suppose to be live from 1 November unfortunately its 15 November and I'm still waiting for the agents to configure the router that generally takes 2mins to complete. I have had no luck and was kept on told that a Team leader / Manager / Supervisor will contact me which to date has not happened. I called the *** again today and spoke to an Agent Kanipa Madolo, I requested to speak to a manager and she advised that her Supervisor will call me back after he's done with an escalation of which still didn't happen whilst talking to her she cut the call. I called again to speak to another agent Lukhanya and he advised that he escalated the matter to Shezlin Holmes (team Leader) and that he will call me today - IM STILL WAITING

I'm disgruntled by the terrible service from Vodacom/Openserve and no sense of Customer service. furthermore there is not contact details to contact the manager directly instead the agent to escalate. since the beginning that's all I've been hearing , 'YOUR MATTER HAS BEEN ESCALATED'. but never resolved

the latest ticket I have is SR*** (07 November 2022) suppose to be resolved within 24-48 hours and today its the 15 November 2022. please check the ticket number on the system and you will see the history of all escalations and queries logged and all agent that supposedly helped.