MA
Mark A
1 reviews | Active since Dec 2012
01 Nov 2022, 08:28
Vodacom Fibre & Openserve
I have been a subscriber to Vodacom Fibre for over 3 years and decided to upgrade my line speed to 500mb/s when it became available. For over 4 months now, I have been logging service request after service request as I have never experienced anything close to 500mb/s download speed. A Vodacom tech came out and tested the router and fibre box and stated it was an Openserve issue. I got the Openserve tech out to test, and he says it's due to Vodacom. Wat nou? Each provider blames the other with no solution in sight. I'm at my wit's end and am paying for a service I have not received since upgrading my line speed. The latest service request is SR***
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Replies (2)
Vodacom's replyOfficial
01 Nov 2022, 09:47 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Nov 2022, 09:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MA
Mark A's updateReviewer Update
01 Nov 2022, 13:00Thank you for the reply. Be advised that I have done what you requested multiple times already. Please refer to SR*** for full details. I require intervention from your Fibre Management, please.
MA
Mark A's update01 Nov 2022, 13:00
Reviewer Update
Thank you for the reply. Be advised that I have done what you requested multiple times already. Please refer to SR*** for full details. I require intervention from your Fibre Management, please.