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Belinda P

1 reviews | Active since Mar 2013

27 Nov 2025, 12:37

VODACOM fibre ***** on my profile.

Doesn't even deserve 1 star. *****ulently loading Fibre on my profile; but doesn't want to cancel / remove it and send me an updated statement. Says there was a call with me agreeing to the fibre; in PTA, i don't even live in PTA and i never called Vodacom. I've called 3 days in a row 082135; with no assistance at al. Reference numbers but no results; and then they send 'closed' tickets without the issue being resolved. Pathetic to say the least...... Busi Booi & Nkosi Makhoba promised to call me back with feedback - no call received -- the other agents just didn't even help - kept transferring my calls..... I wan Vodacom to notify their ***** department of the fibre on my account and to remove it and send me an updated account.

0
Replies (2)
Vodacom
Vodacom's reply27 Nov 2025, 14:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
BP
Belinda P's update08 Dec 2025, 13:30
Reviewer Update
After calling numerous times; i had no help or response; then i posted the Hello Peter review and a few hours later a gentleman called me and promised to sort everything out and call me back - it's been another week -- no response; no call; no email of the issue; however - an updated statement received; taking off the *****ulant fibre loaded on my name and added another one.... Now the bill increased from R3,000 to R6,000 and issue still not resolved. Needless to say -- this is PATHETIC!!!!!!!!!