Vodacom Fibre Offline - Customer Service EXTREMELY Poor

Since mid June ive been having constant Fibre outages and Vodacom doesnt seem to care. each time they say they have escalated then call me a few days later when the fibre has fixed itself

i havent had fibre for two days now, spoke to over 6 consultants yesterday, all giving me the run around and promising me lies. a team leader by the name of Cheslyn was supposed to call me within an hour yesterday at 10am, we waited for the whole day for this guy and nothing happened and he didnt bother calling

later on a guy by the name of Sibo called and said the fault was on Vodacom's side who loaded a bug fix but deployed the wrong software by inputing the wrong router or something like that, he said he had fixed the error and our fibre should be up in an hour and he would call us before he knocked off at 7, which he never did

everytime we report we are given a 48 hour turnaround time since June, how many 48 hours has it been now? Seeing my wife cry because shes on probabtion and every second week she reports at work about connectivity issues whilst we are paying customers !!!

im really annoyed because the vodacom agents are very good at rendering lip service but no solution. even the social media guys are even more useless because they give the same textbook answer for us to wait whilst they investigate indefinitely.

do we need to get fired at work before we are taken seriously ? because at this rate of always being disconnected, we are not very far from getting warnings at work.

why am i supposed to spend more money on buying extra data to work when i pay for fibre promptly each month with no fail ?

the customer service has absolutely no regard for us and all they can say is "the service light is on on my side and theres nothing i can do" others even have the nerve to state that they are working from home whilst i cant work from home because of Vodacoms incompetence.

if they really cared they would have sent out a technician a long time ago