Vodacom Fibre offers the absolute worst customer service

Before anyone contemplates to have Vodacom Fibre as your Fibre Service Provider ... PLEASE think again! They have the ABSOLUTE WORSE customer service ever! This is not only my experience - but a vast number of customers in the Secunda area are having issues with package loss and extreme high jitter on their fibre lines. Various SR's have been logged - but no feedback or fixing of the problem at all. I, personally contacted Vodacom customer service via twitter a week ago, and nothing has been done to sort out the putrid connection which we are stuck with. The only feedback one gets is "The query is with our technical team, please be patient". I don't know what these people think is acceptable turnaround time in today's day and age, with supposedly technologically advanced infrastructure, but to me, the customer who PAYS for a service, it definitely is not a week without any feedback. Are we just supposed to be happy with paying for services which cannot be provided? Be warned!!! Think twice before taking up offers from them!