RJ
Rowena J
1 reviews | Active since Jun 2011
14 Dec 2022, 05:38
Vodacom fibre off for over a week
My wifi has been off since 6/12/2022.
I phoned vodacom 7/12/2022 and they gave service request number SR***.
I've been phoning several times a day to follow up. Eventually they escalated to frogfoot which came to my home to fix it on Monday 12/12/2022. Well, my wifi has been off again since 13/12/2022. I phoned vodacom and they said they can't help as I need to phone again today, 14/12/2022 which il still have to do.
But this is horrible service and I am canceling vodacom fibre. Sick and tired of **** service.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
14 Dec 2022, 08:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Dec 2022, 08:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
RJ
Rowena J's updateReviewer Update
19 Dec 2022, 12:42No one made contact. The service request were finalised and a new one logged so I'm back at the bottom.
I phoned to cancel and were told I must give one calender months notice and the cancelation request will be attended to end of December.
I'm still without fibre. Since 6 December. I phone twice a day as no one got back to me as yet.
Vodacom is terrible and I will never ever refer anyone to such a useless company.
I have 6 contracts with vodacom and I can't wait till it expires as now I can see what crop organization this is.
I phoned to cancel and were told I must give one calender months notice and the cancelation request will be attended to end of December.
I'm still without fibre. Since 6 December. I phone twice a day as no one got back to me as yet.
Vodacom is terrible and I will never ever refer anyone to such a useless company.
I have 6 contracts with vodacom and I can't wait till it expires as now I can see what crop organization this is.
RJ
Rowena J's update19 Dec 2022, 12:42
Reviewer Update
No one made contact. The service request were finalised and a new one logged so I'm back at the bottom.
I phoned to cancel and were told I must give one calender months notice and the cancelation request will be attended to end of December.
I'm still without fibre. Since 6 December. I phone twice a day as no one got back to me as yet.
Vodacom is terrible and I will never ever refer anyone to such a useless company.
I have 6 contracts with vodacom and I can't wait till it expires as now I can see what crop organization this is.
I phoned to cancel and were told I must give one calender months notice and the cancelation request will be attended to end of December.
I'm still without fibre. Since 6 December. I phone twice a day as no one got back to me as yet.
Vodacom is terrible and I will never ever refer anyone to such a useless company.
I have 6 contracts with vodacom and I can't wait till it expires as now I can see what crop organization this is.