Vodacom Fibre off for 5 days without any assistance

I have been without internet since 02/08/2019,i logged a call the same day with vodacom to assist me,but no success at all.Its been 5 days now and no one has made contact with me after numerous calls and emails to Vodacom customer care and vodacom Fibre I want to cancel this contract as there no service to their customers and surely the consumer protection act will assist in the matter.