Vodacom Fibre off

My Vodacom Fibre has been off since the 17/12/2024.

After numerous calls every day since the 17/12/2024 till today the 10/01/2025, I have been calling, logging complaints, sending emails, asking to be helped but nothing no help at all. Every call centre agent that I spoke to on every call that I made to the Vodacom Fibre call centre since the 17/12/2024 have giving me a different story, different excuse, different reason as to why I a paying customer cannot or wont be helped with getting my Vodacom fibre restored……..a wrong reference number was allocated, the ticket was not allocated to the correct department, no technicians available to attend to my call, do not know why my ticket is not assigned or addressed yet, not enough technicians as they are all on leave.

All the call centre agents promised “I will call you back with feedback, my manager will call you back” but no one called me back and my Vodacom Fibre is still off now going on 25 days without Fibre that I am paying for.

I have spend more than an additional R2000.00 on data since the 17/12/2024 just so that I can run my small business and that I can stream my kids shows over the holidays.

No respond from Vodacom Fibre not by phone call or email.

***-497462 logged on the 17/12/2024 at 19:20:41