Vodacom Fibre not working, no contact or assistance

I have been without internet for more than a week. I have yet to be contacted by vodacom. When I phone, they "transfer" the call, but keep you on hold for 20 minutes and more, only to tell you that the person can't be reached.

There is no other person to contact or email - you can only call tje poor call centre people who can do nothing. I am waiting in vain for any sort of feedback.