Vodacom Fibre not working for a week and being told different stories by Call Centre

I have not been able to use my Vodacom Fibre internet for a week now from Tuesday 11 April 2023. I have called the call centre on number *** several times. Initially I was told that there was an area outage in my area - Harmelia Germiston, but after asking neighbours they didn't have any issues with their Vumatel fibre links so I became skeptical.

I kept calling daily and on Saturday 15 April, the gentleman I spoke to then advised that there weren't any area outages and he then logged a ticket SR*** and he advised that a technician would be in contact within 48 hours.

On Monday 17 April around lunch time I received a call from Vumatel advising that a technician would come home at 17:00 - noone came home.

Today 18 April in the morning I called *** and the lady I spoke to advised that the technician had postponed the visit to 18 April 14:00, I was never told about this postponement and at 14:00 noone came again to check.

After 15:00 I called *** again and the lady I spoke to advised that she could not even see the technician appointments on the system to my surprise. She advised me that she has sent an email to the relevant department to check the settings on my router.

So after a week I have been told different stories with no solution in sight, I have been greatly inconvenienced by this downtime and the service from Vodacom has been very poor and a lot of improvement is required from the Call centre staff. I have no confidence in the support from the Vodacom fibre team.