SvdL
Sybren van der Leij
1 reviews | Active since Jul 2021
03 Jan 2023, 11:16
Vodacom Fibre not working for 28 days and counting
After 28 days of struggling to get Vodacom to fix a fibre internet service outage, I have given up. I managed to get Vodacom to cancel my fibre and release the ONT. Now Vox can deliver in 2 days what has taken Vodacom 28 days to try.
The only problem now, is Vodacom has not refunded my the R806 the charged me for the fibre, which was down for 28 days.
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Replies (1)
Vodacom's replyOfficial
03 Jan 2023, 12:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Jan 2023, 12:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team