NM
Nomkhosi M
1 reviews | Active since Sept 2020
11 Sept 2020, 12:18
Vodacom Fibre not working
I took a vodacom fibre contract less than a month ago. The fibre has worked less than a week in 3 weeks . It practically goes down every 2nd day. Have made over 30 calls. The technician promised it won't give us issues anymore and it just went down. I tried to cancel and they want to charge me over R2500. I will not pay for a service that does not work . This is ridiculous
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Replies (2)
Vodacom's replyOfficial
11 Sept 2020, 13:52Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Sept 2020, 13:52
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
NM
Nomkhosi M's updateReviewer Update
12 Sept 2020, 09:14I don't want your service anymore. From the minute you installed it , it gave me problems . I want to cancel and I will not pay a cancellation fee because you installed a product that doesn't work. Let me cancel so I can get a service provider that does work . This is nonsense. I an willing to take the legal route here.
NM
Nomkhosi M's update12 Sept 2020, 09:14
Reviewer Update
I don't want your service anymore. From the minute you installed it , it gave me problems . I want to cancel and I will not pay a cancellation fee because you installed a product that doesn't work. Let me cancel so I can get a service provider that does work . This is nonsense. I an willing to take the legal route here.