AB
Andre B
1 reviews | Active since May 2011
11 Feb 2020, 09:58
Vodacom fibre not working
I have been calling Vodacom call centre for fault logging since 4 Feb on a daily bases. The only word coming from them is “sir your fault have been escalated”. This morning the same thing “we have escalated you fault to Nokia”. There is no joy while we are still paying monthly without skipping or withholding money for no service for 8days. You can not speak to technical person just a call centre that read every answer of a sheet of any possible question you may have. Please can Vodacom send a technical person to my premisses to solve the problem.
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Replies (2)
Vodacom's replyOfficial
11 Feb 2020, 10:33Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Feb 2020, 10:33
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AB
Andre B's updateReviewer Update
11 Feb 2020, 16:41Thank you for you reply. i would like to give you five stars but I would rather give it to your Vodacom technician by name Renaldo Prins. He was very professional and a young man with respect. All my equipment was blamed by your call centre after I told them that no fibre signal is coming in from outside. This problem could have been solved last week Monday. Again thank you to Renaldo Prins, you deserve 5 stars.
AB
Andre B's update11 Feb 2020, 16:41
Reviewer Update
Thank you for you reply. i would like to give you five stars but I would rather give it to your Vodacom technician by name Renaldo Prins. He was very professional and a young man with respect. All my equipment was blamed by your call centre after I told them that no fibre signal is coming in from outside. This problem could have been solved last week Monday. Again thank you to Renaldo Prins, you deserve 5 stars.