DB
Deborah B
1 reviews | Active since Jan 2017
26 Jul 2019, 11:13
Vodacom Fibre Not Suitable For Streaming
After using my Vodacom Fibre (20 up/20 down) on streaming 99% of the time, I was told that I was throttled based on the fair usage policy. I called and was told that it was a mistake because they recently increased the fair usage limit, but didn't change people's accounts, and my account would be rectified in 24 hours. Two days later I called again and was iven the run around with no clear answers. Someone claimed that their supervisor would call me back, but they never did. I've now been on 2mbps for the last 4 days and it's clear that they just hope I go away quietly. Terrible service. I wouldn't recommend Vodacom who streams often.
Helpful (0)
Replies (3)0
Replies (3)Vodacom's replyOfficial
26 Jul 2019, 13:51Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Jul 2019, 13:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DB
Deborah B's updateReviewer Update
27 Jul 2019, 15:09Despite the message above, Vodacom has not contacted me. I've called them for the fourth time now and was helped by Vuyisile who logged it yet again. Vodacom consultants are not able to assist in any way. Anyone who streams should steer clear of Vodacom Fibre. I'm in the process of getting Cool Ideas Fibre. I would recommend the same for others.
DB
Deborah B's update27 Jul 2019, 15:09
Reviewer Update
Despite the message above, Vodacom has not contacted me. I've called them for the fourth time now and was helped by Vuyisile who logged it yet again. Vodacom consultants are not able to assist in any way. Anyone who streams should steer clear of Vodacom Fibre. I'm in the process of getting Cool Ideas Fibre. I would recommend the same for others.
Vodacom's replyOfficial
12 Aug 2019, 09:09Dear Customer We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
As per discussion, query has now been resolved.
Regards
Vodacom Consumer Website Team
As per discussion, query has now been resolved.
Regards
Vodacom Consumer Website Team
Vodacom's reply12 Aug 2019, 09:09
Official
Dear Customer We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
As per discussion, query has now been resolved.
Regards
Vodacom Consumer Website Team
As per discussion, query has now been resolved.
Regards
Vodacom Consumer Website Team
