Vodacom Fibre NOT recommended
I would NOT recommend anyone to using Vodacom. I’ve had fiber connection problems since 6 March we are now on the last day of the month. I have had numerous SR no.s closed with no resolution. The call Centre agents have terrible service, dishonest, giving you different information with each agent. I have talked to Abby, Ntokozo, Athi, Thabo. SR***. They promise a technician will be sent, but the technician doesn’t come. I’m beyond helpless and have now reached the point where I know I have no other choice but to find another service provider.
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Vodacom's replyOfficial
01 Apr 2021, 07:45Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Apr 2021, 07:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team