MC
Mike C

1 reviews | Active since Aug 2018

23 Jan 2019, 13:49

Vodacom Fibre not if you can help it

I wrote a review yesterday complaining about Vodacom who installed fibre on the 11th still not enabling my internet access. I have phoned daily and have been told every time the problem will be escalated. Because of my review yesterday Vodacom actually phoned me and said "The Problem Will Be Escalated", and also someone from Vodacom technical will call me. Guess what? Still no internet access and no phone call. This is terrible service from Vodacom and maybe it is because it is their network and I can't use any other service provider. As I have no other option it is either put up with their indifference or cancel the 24 month contract and go back to ADSL. As much as I also dislike Telcom and ADSL (Often going down for weeks at a time) at least they give me a service of sorts. My advice to potential Fibre customers STAY AWAY FROM VODACOM if another service provider is available.

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Replies (1)
Vodacom
Vodacom's reply23 Jan 2019, 14:15
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team