Vodacom Fibre not Honouring their promised pricing

Evotel sold the Fibre Internet infrastructure in Pebble Creek Estate to Vodacom without the consent of the HOA after receiving exclusive use for only Evotel in our estate. Vodacom then came in at about 50% higher prices than Evotel’s packages. After a long legal fight between the HOA and Evotel/Vodacom, then Vodacom agreed to honour the Evotel pricing from September 2017 to March 2018 and there will be no connection fee as we paid a connection/router fee to Evotel only 11 months prior. During the installation, we had very poor internet service. The internet was down for 5 consecutive days, and after the installation was completed, it was up and down on a regular basis. The installer, which worked for a third party company, drove his vehicle into a pot plant and shattered the pot. I did not report this to Vodacom as the installer begged me to not do it as he will be in a lot of trouble. After all this chaos, Vodacom charged me their inflated contract prices, with an activation fee plus a router rental. This amount was deducted 26 Oct 2017 and not on the 1st as agreed on the application form. The agreed amount was R399 but R923.41 was deducted.

A service request to rectify the above with reference number SR171 ********** 09 was created 1 November 2017. No response received as yet. Another request was created with reference SR171 ********** 12. This was done 28 November 2017. No response receive as yet (10 December 2017). Janine Wilkie was included in both emails but has not responded either.

Will someone from Vodacom take the time to phone your customers and fix this accounting errors as the call center say that we can only get this resolved by email, but my attempts has been unsuccessful? Many Pebble Creek Residents are experiencing the same errors.

Kind regards Willem Slabber