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Ettiene E

1 reviews | Active since Dec 2015

30 Mar 2021, 18:06

Vodacom Fibre not activated after 144 hours

I had my line moved to a new home i moved in on the 24th March 2021. I was told after the installation that it will be active within 24 to 48 hours. I waited till friday and there was no internet yet. I phoned them a couple of time on friday the 26th only to hear a different excuse from a different person and promising me that it will be resolved within 2 to 4 hours. The weekend went through without internet and when phonong them i get an excuse that the back office dont work on weekends. Phoned them on monday again with the same story and no internet. Today is the 30th March which means by tommorrow it will be exactly 1 week that i am without fibre but still have to pay the monthly premium of the contract. So the 24 to 48 hours will tommorrow be 168hours for activation. This is really pathetic.

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Replies (2)
Vodacom
Vodacom's reply31 Mar 2021, 06:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
EE
Ettiene E's update31 Mar 2021, 18:55
Reviewer Update
Good day. I pjoned again today but yet no help. Same story over and over again. How long will this keep up as it is really starting to get annoying. It seems as if there is no pride in the job that you are doing from your side. What happened to service? And also take note that no consultant have contacted me yet and we are going into the long weekend where i was already told that the back office wont be working then.