MS
Michael S

1 reviews | Active since Sept 2009

09 Nov 2019, 09:58

Vodacom Fibre - NOT

With no fibre options in my area, Vodacom finally lay fibre in our road, and contracted a 3rd party to hook up the units in our estate. 17 Sep was given as a go live date. Today on 9/11/2019, there is still nothing in site. I asked for the LTE option which they advertise, but also not managed to secure that. Asked for the LTE multiple times. Excuses like short on stock, etc, blah... You know the stories. In the meantime I terminated my RAIN sub as I was expecting fibre (or LTE), but nothing came. I am now signing up for RAIN again and cancelling my fibre installation.

This is not to try get anything from Vodacom. This is to alert others out there that there ARE other options. You don't have to put up with Vodacom just because there are no other fibre providers in your area. Use anything else (LTE/3G/x) - just not Vodacom. If they cannot get an installation right, imagine the ongoing support and potential issues. Stay as far away as you can!

0
Replies (3)
Vodacom
Vodacom's reply09 Nov 2019, 15:48
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
MS
Michael S's update15 Nov 2019, 03:52
Reviewer Update
Not that I mind, but as a note for reference - this never happened. Just like the rest of the stuff that was promised but never happened. Such a disappointment.
The fibre application has been confirmed as cancelled now. Way to go Vodacom.
MS
Michael S's update29 Nov 2019, 17:06
Reviewer Update
I appreciate the Hello Peter VC reps getting this going again, but unfortunately VC is still dropping the ball - badly.
I have given up. Ordered another RAIN SIM (had one, but cancelled due to the imminent fibre install that never happened and LTE that never happened) on Wed AM. It was delivered this AM (2 working days), and I am online. Take a leaf out of RAIN's book VC.

I have requested cancellation - again - via the agent that dealt with this latest application. Please would you see to it that this is done, and come take the VC equipment back again.