VODACOM FIBRE.... NONSENSE

Sofrustrating when you get a different stories every time you call vodacom fibre support! 1st call this morning - to report no wifi, not only ours, but the neighbour's along our street too, which is obvious that it's not an isolated issue. Received a ticket number. 2nd call at around 12:30, after no feedback - was told to wait 24 - 48 hours for allocation of ticket to a technician, for isolated wifi problems.... I again mentioned that it is not isolated & that it is also our neighbours, who have reported as well... I was told then that 9 other people have reported in our area & that there is a larger problem, which can now be escalated & a technician would attend to the problem today still & an sms would be sent with a new reference number. 3rd call around 3:30 - still no correspondence & have now been told that it will be treated as an isolated issue & each person must report it as isolated incidents & wait our the ticket period....

What happened to the previous escalation??? Or wad that just a lie.... surely these are recorded & someone can figure out why everyone has different stories for resolving problems for services we pay for...