Vodacom Fibre (non)relocation

On 9 Nov 2020 I filed a relocation request for our 400 gig fibre line. I was given an SR number and a promise that the line would be relocated within 30 days. The fibre line runs directly in front of our new house. It is now 2 months later. Despite several emails and phone calls, begs, threats and complaints, the relocation request has not even been assigned to a technician. I still pay for a service that I do not receive.

For the past 2 weeks the call centre says that the relocation department guys are still on leave and the matter might get attention after 11 Jan 2021 when they return.

The inability of Vodacom to resolve problems, failure to render the service that I pay for, the inability to give effect to the relocation request and failure to perform on their side of our agreement, is an absolute disgrace.

Due to your blatant lack of service delivery, our other contracts with Vodacom will one by one be moved to competitors who actually render a service to their clients.