Vodacom Fibre - NON SERVICE!!

Good morning,

Vodacom Fibre, what a disappointment!!!

I am an existing Vodacom Fibre client and has requested them in November 2024 to move my fibre line to the new house where I have moved to.

The appointment was booked for 28/12/2024 between 9:00 and 13:00. Vodacom also send me a confirmation email and sms on 27/12/2024 confirming this.

Nobody arrived on the 28/12/2024. I contacted Vodacom Fibre 3 times that day and every time the agent on the phone(different agents every time) promised to get back to me, and up until today (2 January 2025) nobody has come back to me!!!!

I phoned Vodacom Fibre again on 30/12/2024, and the same story. No reply!!!!

I phoned Vodacom Fibre again on 31/12/2024, and the same story. No one comes back to me!!!!!

It is 5 days later, and I still don’t have my fibre installed!!!!

I have asked to speak to a senior manager, and the agent told me that their system does not allow them to transfer me to a manager!!! So how does one get this sorted???? The agent said they will log a request for a manager to contact me, and guess what, they also don’t bother to get in contact with me!!!!

I am very very disappointed!!!!

BUT, when it’s debit order time every month, that is on time!!!! Service, non existent!!!!!