BH
Bruce H

1 reviews | Active since Mar 2009

13 Oct 2021, 13:51

VODACOM FIBRE NON SERVICE

I've had fibre from Vodacom for three years. I've had nothing but problems. When ever the internet goes down you wait days for anything to be done by Vodafibre. My latest problem with Vodacom started with one of their technicians opening VoIP for Wi-Fi Calling and then cutting my internet connection. Vodacom customer "nonservice" are really not interested in your problem and make any excuse or LIES to get you off the line. I have been without internet since Monday 11/10/21. I work from home but without internet a cannot do any work. No work no income. One of the latest ref nos is: SR***. When is VODACOM going to realize their shocking service. I would be embarrased to work for a company with these work ethics. But Vodacom employees get paid a salary no matter how little work they do. I've sent 5 emails to the CEO's office without any response. So obviously the rot starts at the TOP. If you want fibre DO NOT USE VODACOM. You'll regret it.

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Replies (1)
Vodacom
Vodacom's reply13 Oct 2021, 14:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team