JW
Johan W
1 reviews | Active since Jul 2024
29 Jul 2024, 14:16
Vodacom fibre non-service
Pathetic service to get my fibre line operational again Vodacom must immediately tend to my fibre service that has been down from Tuesday last week. It's been off for 140 hours. Your people in the call centre has no executive powers and can only escalate the issue day after day to a corporate system that is no interested in customer care. No home automation, camera feeds, alarm remote connection AND NO DATA TO RUN MY HOME OFFICE
If anyone is considering Vodacom for fibre service, stay away!
Helpful (0)
Replies (3)0
Replies (3)JW
Johan W's updateReviewer Update
29 Jul 2024, 14:50I think this must be a record.
Exactly 9 minutes after going public with my issue I get a call to check my service. It has miraculously been restored
Facebook and Hello Peter has worked, thanks
WHY wait 140 hours before there is action?????
Exactly 9 minutes after going public with my issue I get a call to check my service. It has miraculously been restored
Facebook and Hello Peter has worked, thanks
WHY wait 140 hours before there is action?????
JW
Johan W's update29 Jul 2024, 14:50
Reviewer Update
I think this must be a record.
Exactly 9 minutes after going public with my issue I get a call to check my service. It has miraculously been restored
Facebook and Hello Peter has worked, thanks
WHY wait 140 hours before there is action?????
Exactly 9 minutes after going public with my issue I get a call to check my service. It has miraculously been restored
Facebook and Hello Peter has worked, thanks
WHY wait 140 hours before there is action?????
Vodacom's replyOfficial
30 Jul 2024, 08:29Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Jul 2024, 08:29
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
JW
Johan W's updateReviewer Update
30 Jul 2024, 09:01Please read my reply above
The problem was solved
The problem was solved
JW
Johan W's update30 Jul 2024, 09:01
Reviewer Update
Please read my reply above
The problem was solved
The problem was solved