Vodacom Fibre "Non-help line". Completely "anti-support"!!!!!!!

This is my second review in two weeks as it was my second bad experience with the Vodacom Fibre Support Desk. The individuals manning the support must be the most ******** and most condescending individuals I have ever encountered at what is supposed to be a support desk. Yesterday my fibre service crashed for the second time in two weeks. As I was immediately worried that it would take more than two days to fix as it did the last time, I phoned Vodacom Fibre Support on ********** . As we live in an estate we have a WA group and we had already checked with the neighbours to confirm that their service was also disrupted. To keep this short and to the point, the individual I spoke to in the first place did not listen to what I was telling him! Probably trained to just read questions off a list and anticipating what the answers would be. I immediately mentioned to him which estate I was phoning from, and just for the record it is an estate in Witbank, "Emalahleni", he put me on hold and when he returned he asked whether this was close to Fairie Glen. After I gave him a geography lesson he asked me for the MAC number on my decoder as if I was phoning in for fun and I had probably not paid my account or had used all my data so he obviously wanted to make sure that the "idiot" on the other side of line really did have a problem. When I asked him to clarify certain statements he made he had such deep and long sighs as if he was doing me a huge favour in helping me for a service that I am actually paying for and that I was just too stupid to understand him and to live-up to his superior intellect. I eventually asked to speak to a manager or supervisor and he was unable to connect me to any such individual as they had all already left for home. He then promised me that he would give my number to a manager who would contact me this morning. It is now already past nine and I have had absolutely no further contact with the help center.