Vodacom Fibre non existing

Vodacom Fibre.. Don't ever. I request a Fibre installation in December 2017. We are now in July 2018. They have not installed the line into my home yet. This is after multiple calls/escalations. So after a few months I give up and get another ISP. Now the new ISP says they can not request the installation since there is an open ticket from Vodacom. So in May I submit a cancelation on something I don't have, but I entertain it. So after multiple calls and Escalations, here I am. Not an inch gained. Every call is the same. Call center can only say they will send a mail to the department and they will call me. Guess what, I don't think they even have phones to dial out because I have not received one call from them. If 0 stars existed, that would be my rating.