Vodacom Fibre non existent service

Once again our fibre is down with red alarm light on black nokia fibre box indicating problem with physical fibre connection which cannot be fixed remotely - confirmed by technicians on previous call outs and agent that logged our call who checked remotely and could not restore service. Once again vodacom claim that their back office is "investigating" even though they can do nothing remotely. It is confirmed no fibre outage in our area. So only solution is to send technicians out. It is 17 hours since call was logged. Have had no feedback and not technicians assigned!!! Do we have to wait 6 days again to get connection while we are paying for a service that does not exist. Call number: SR***