Vodacom Fibre: Non-Existent Customer Service

Received an invoice for April with a monthly fibre charge added out of the blue. I cancelled my Fibre way back in Feb (confirmation email and everything done). March invoice was fine with only my cellphone charge.

Spoke to a consultant and she referred me to the Fibre department. Called the Fibre Call Centre, option 3 is only automated so I went back to other options but all the service agents said they couldn't help. They asked me to send an email with the info. So I did, received ref # *** but the same day I received another message to say this reference has now been closed despite no one contacting me.

I reached out to Twitter but they have been no use and up until today, no one has called or emailed me back on this issue.

What the hell am I supposed to do now, it seems like Fibre is a company somewhere in the Caribbean and just shares a name with Vodacom.