Vodacom Fibre non existant after sales service

Useless beyond words. I called to have my fibre line released. Vodacom cancelled it but still have the line. The woman I spoke to was eating something while handling my call. She looked for a cancellation number that wasn't supp**** to me for the cancellation. Now I'm stuck again in this eternal loop of call centre hell where a recording gives you options to pick and you never get to an operator.