Vodacom Fibre - non delivery on install

It is sad that the only time I receive attention from Vodacom is after I submit a complaint on Hello Peter so here I go again.

I signed up for Vodacom Fibre in April 2019 with the interim package 100gig package and the promise of a fibre installation with weeks. In October 2019 the Fibre was eventually installed in my area. By November I had not been connected and I began to worry that I had been forgotten. I called the contact centre and was promised feedback within days..... Role on December and I have now contacted the *** call centre 3 times. Spoke to Team Leader Lugano (spelling is wrong) and still no feedback apart from "I will send an email to the project manager at Vumatel"

This service is completely unacceptable. I am unable to cancel my contract and sign up with a cheaper service provider but Vodacom cannot give me any date for the install.