CM
Colin M

1 reviews | Active since Jan 2018

23 Jan 2018, 12:28

Vodacom Fibre (No)Installation

This is the third post on this mater. On the 11 November 2017 I app**** for Fibre and have still not had an installation done. After many calls to Vodacom, including numerous to: Gareth Kay, Stephen Kloppers, Tommie Beukes, Joy Petersen, Reza-Anne Royeppen and the Call Centre (many times) I am no furher that I was two months ago!!! This has to be the most shocking customer service I have yet experienced. Shame on you.

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Replies (1)
Vodacom
Vodacom's reply23 Jan 2018, 12:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team