CV
Chandre V
1 reviews | Active since Feb 2021
09 Feb 2021, 09:13
Vodacom fibre no support, no installation, no internet. Bad service
I ordered fibre for my new residence. No problems experienced. Vodacom was quick to complete the sale. But oh my goodness, what a negative experience I had since. They confirmed two dates for the installation. I took leave from work to accommodate these appointments but the technicians didn't pitch nor did they notify me that they are not coming. I've spent these two days phoning vodacom but all the consultants just reply with: the situation is escalated and we will get back to you as soon as possible. It's been a week and nobody got back to me. I won't advise anyone to get fibre from vodacom.
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Replies (2)
Vodacom's replyOfficial
09 Feb 2021, 11:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Feb 2021, 11:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CV
Chandre V's updateReviewer Update
10 Feb 2021, 14:53Over 24 hours since the review and almost 2 weeks since the order was placed and still no contact was made. Each time I reach out, the only response from vodacom is that a consultant will reach out in due course. Not impressed with this service at all.
CV
Chandre V's update10 Feb 2021, 14:53
Reviewer Update
Over 24 hours since the review and almost 2 weeks since the order was placed and still no contact was made. Each time I reach out, the only response from vodacom is that a consultant will reach out in due course. Not impressed with this service at all.