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Fanie B
1 reviews | Active since Oct 2019
19 Jul 2021, 15:25
Vodacom Fibre no support for down line
Our fibre is still off. Payment was made in May for June. Fibre was switched off an eventually sorted for the last 4 days of June. On 1st July it was swiyched off again even after another payment was made. 19 days later still off. We get told we will send a tech, 2 days later follow ups, ok we will send a tech. SR*** and SR***. I belive it is unfair paying for 8 weeks of connectivity and not even recieving 2 weeks of service, and then paying again for the upcoming month not knowing if a service will even be provided.
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Replies (4)
Vodacom's replyOfficial
19 Jul 2021, 15:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Jul 2021, 15:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Fanie B's updateReviewer Update
19 Jul 2021, 17:52Thank youbfor the reply but the line still has no internet connectivity.
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Fanie B's update19 Jul 2021, 17:52
Reviewer Update
Thank youbfor the reply but the line still has no internet connectivity.
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Fanie B's updateReviewer Update
24 Jul 2021, 07:03It is now 24 days. Still no internet.
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Fanie B's update24 Jul 2021, 07:03
Reviewer Update
It is now 24 days. Still no internet.
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Fanie B's updateReviewer Update
30 Jul 2021, 19:56It has now been 30 days without connectivity. But the debit order goes through. I have asked so many times for support with this line. No response, no feedback, no solutions. How can one provide service like this? My patience has now run out.
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Fanie B's update30 Jul 2021, 19:56
Reviewer Update
It has now been 30 days without connectivity. But the debit order goes through. I have asked so many times for support with this line. No response, no feedback, no solutions. How can one provide service like this? My patience has now run out.