Vodacom Fibre: No support and customer service

Vodacom fibre customer service is appaulling, we have been trying to either relocate or cancel our current service with no solution to date. Struggling foe 2 weeks and spoken to numerous consultants, team leaders and management. Manangements attitude towards customers is so ridiculous. They don't listen and understand the problem. We have since moved house and sitting without connectivity, new owners cannot connect their fibre as ours needs to be canceled. Vodacom staff spoken to; Gift (teamleader), South (manager), Judith (consultant) and then another individual, I cannot recall his name but starts with and M, who promises to resolve and phone back, kroner back a complete of times but does not call when arrangements for times are made. Ko solution at this stage and we now just want Bodacom to cancel out existing fibre line so that we can go to another service provider.