Vodacom Fibre - NO Service - Terrible!

I app**** for Vodacom Fibre because I am an existing Vodacom client - what a big mistake!! The application was signed on the 1st of April. The router was installed on the 13th of April. The Fibre installation was done after that. On 29 April - we still did not have Internet Connection - I logged a call. On 4 May - the lady told me that she will escalate the call. On 8 May I was told the OpenServe Box is not connected to the Router. The configuration was not done, that is why there is no Internet connection. On 10 May the router was replaced and I was told that I will have Internet connection within 2 hours. Nothing happened! On 14 May I got a message that another sales order was loaded. When I queried that - I was told that they upgrade my contract from the 8/5 to a 25/25 contract, but now it must pay R599/month and not R449 as per agreement I signed. I told them that my existing installation is still not working, but now I must pay R150 more for no service provided! Unacceptable! I phoned again 15 May and 18 May - still no response from Vodacom Fibre!! And still no Internet Connection!! I am sure I am going to get an invoice at the end of the month for NO Service Delivered!