Vodacom Fibre -No Service , No Internet

Re : Vodacom Fibre

I have a vodacom fibre line with Vodacom after changing my previous service provider , that was the biggest mistake that I made thinking that I was getting better . Presently I am off line for the past 25hrs due to a problem with their server , and absolutely no idea when they will be back on-line . This is a continuous issue weekly in the Durban North area . I totally understand that issues arise , but not communicating to your pay customers the updates os disgusting , yet you are happy to charge the full monthly fee without delivering a service . Biggest mistake I made changing to vodacom fibre . How many customers are paying the monthly premium without receiving the full service as per your contract , surely this is wrong .